Shipping policy
Z Worldwide Inc. Shipping Policy
Last Updated: May 12, 2026
Please ensure that you also read and understand our Refunds and Returns Policy, Terms of Service, and Privacy Policy.
Where We Ship
Zivolife currently ships within the United States only, including Alaska, Hawaii, and APO/FPO addresses. We do not yet ship internationally.
International shipping is on our roadmap. Sign up for our newsletter at zivo.life to be the first to know when we open additional markets.
Shipping Times
Domestic orders are typically delivered within 3-5 business days of order placement. Shipping prices vary based on your location, the items you ordered, and the size of the package(s) we send to you. Shipping prices may also include handling and packaging fees.
Some shipping methods include tracking codes and some do not. If your package has a tracking code, you will receive it in an email. If you do not receive your tracking number for a shipment, please submit a request to our customer care team using the request ticket here.
Carrier timelines for delivery to your address may vary, and all timelines we provide for delivery are estimates.
Shipping Rates — Domestic
| Method | Weight | Estimated Amount | Estimated Time |
|---|---|---|---|
| UPS Mail Innovations | 0-14 oz | $5.19 - $6.03 | 7-10 business days |
| USPS First-Class Package Service | 0-7 oz | $6.88 - $7.32 | 7-10 business days |
| USPS Priority Mail 2-Day | 0-21 oz | $9.52 - $10.22 | 2 business days |
| USPS Priority Mail 2-Day | 22-48 oz | $10.46 | 2 business days |
| USPS Priority Mail 3-Day | 0-20 oz | $11.36 - $14.59 | 3 business days |
| USPS Priority Mail 3-Day | 21 oz+ | $14.59+ | 3 business days |
| UPS Ground | 0-7 oz | $17.38 - $30.65 | 5-6 business days |
| UPS 2nd Day Air | 0-14 oz | $18.35 - $30.65 | 2 business days |
| UPS 2nd Day Air | 15 oz+ | $33.00+ | 2 business days |
| UPS 3 Day Select | 0-14 oz | $21.00 | 3 business days |
| UPS Next Day Air Saver | 0-14 oz | $21.28+ | 1 business day |
Free shipping is automatically included with all subscription orders.
Pre-Orders
Certain products may be provided on a pre-order basis, in which case the estimated carrier timeline shall only become applicable once the product pre-order period has finished and the orders are ready to ship. Pre-order timelines vary and are estimated. If you have questions about a pre-order or other order timelines or delivery, please submit a request to our customer care team using the request ticket here.
Returns
If you return an item, you will be responsible for paying for your own shipping costs for returning your item unless the item was defective and such defect can be proven. Shipping costs from your original order are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping a return or exchange item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item, and if we do not receive it, we cannot issue you a refund or credit. For more information about returns or exchanges, please see our Refund and Returns Policy.
General
Please note that due to any unforeseen circumstance or global or national issue, shipping timelines may be delayed from time to time.
Orders containing multiple items will be shipped as soon as all items are available. Orders will not be split shipped.
We may update this Shipping Policy at any time.
Should you have any questions or concerns, please do not hesitate to contact our customer care team using the request ticket here.
Route Shipping Policy for Claims
If you have purchased Route Shipping Insurance during the checkout process, it can give you protection on your orders and allows you to file a claim if something happens to your order during shipment.
How to File a Claim for Route Shipping Insurance:
- Open the original email from Route → click File A Claim
- If you can't find the original email from Route you can also click here
- Find your Order ID or Route Insurance ID (this can be found in your original email from Route) and Email Address (the email used to complete your order)
- Identify your claim type → lost, stolen or damaged
- Fill out the required information regarding your claim type
- Submit your claim
- After submitting your claim you should hear back from a Route service agent within 24-48 hours
If you need help with filing your claim, you can contact our customer care team by submitting a request ticket here.